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Welcome to Muskan Virtual Shop . By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you must refrain from using our website.

1. General Information

1.1.Muskan Virtual Shop is an online platform that offers products for sale to users. By using our website, you agree to abide by the terms and conditions laid out herein.

1.2. We reserve the right to modify, change, or update these terms and conditions at any time, without prior notice. Please check this page periodically for any updates.

2. User Registration

2.1. To use certain features of the website, you may need to register for an account. You must provide accurate and complete information during the registration process.

2.2. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

3. Products and Availability

3.1. We strive to provide accurate descriptions and images of the products listed on our website. However, we cannot guarantee that the information is always accurate, complete, or error-free.

3.2. Products on our website are subject to availability. In the event that a product is unavailable after your order has been placed, we will notify you promptly and offer alternatives or a refund.

4. Orders and Payments

4.1. By placing an order on our website, you make an offer to purchase the selected items at the listed prices, subject to availability and confirmation.

4.2. We accept various payment methods, including credit/debit cards, mobile wallets, and other payment methods, as indicated on our website.

4.3. All payments are processed securely, and we will not store your payment details.

5. Shipping and Delivery

5.1. We provide shipping services to locations within Bangladesh. Shipping charges and delivery times may vary depending on the product and your location.

5.2. Once your order is confirmed, we will provide an estimated delivery time. However, we are not responsible for delays caused by circumstances beyond our control.

5.3. Muskan Virtual Shop sells both digital and physical products. Digital products are delivered electronically by download, access link or email, and physical products are shipped to the customer’s address.

6. Returns and Refunds

6.1. You may return products within 7 days of receiving your order, provided the product is unused, undamaged, and in its original packaging.

6.2. Refunds will be processed in accordance with our return policy, which will be outlined separately on the website.

7. Intellectual Property

7.1. All content on this website, including text, images, logos, trademarks, and software, is owned by Muskan Virtual Shop or its affiliates and is protected by copyright and intellectual property laws.

7.2. You may not use, copy, reproduce, or distribute any content from the website without express permission from us.

8. Privacy and Data Protection

8.1. We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.

8.2. By using our website, you consent to the collection and use of your personal information as described in the Privacy Policy.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, Muskan Virtual Shop is not responsible for any damages, losses, or injuries arising from the use or inability to use our website or services.

9.2. We are not liable for any indirect, incidental, or consequential damages resulting from your use of the website.

10. Governing Law and Dispute Resolution

10.1. These terms and conditions are governed by the laws of Bangladesh.

10.2. Any disputes arising from the use of the website or these terms shall be resolved through binding arbitration in accordance with the laws of Bangladesh.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions,
please contact us at:
Muskan Virtual Shop
Email: support@muskan.com.bd
Phone: 01873342333